Terms of Service
Last updated November 7, 2026
These terms apply when you send a device to Data Recowery for data recovery. Data Recowery is operated by Prime Global Technologies Inc. (Prime Data Recovery Services), 855 Alness St, Unit 20, Toronto, ON M3J 2X3, Canada. When you open a case, you agree to these terms.
1. Free evaluation and shipping
The evaluation is free. We send you a prepaid shipping label to our lab and we pay for return shipping. For shipments from the United States we prepare the customs paperwork and cover any duties or broker fees on the way in and back. We diagnose your device on the day it arrives at our lab.
2. Prices
- Our prices are in US dollars and include evaluation, shipping both ways, customs and secure delivery of your files.
- The price shown by our price calculator is the most you will pay for the case you described. If the evaluation shows a simpler problem, you pay the lower price. The price never goes up for the problem you described.
- If the evaluation shows a different, more serious problem than the one you described, we tell you the new fixed price before any work. You can accept it or have your device returned free of charge.
- Severe physical damage (for example a seized motor, scratched platters, water or fire damage) gets a fixed quote after the evaluation and before any work.
- There are no rush fees.
3. Donor parts
Some physical repairs need a matching part from a donor drive. If your drive needs one, we show you the part, its real cost and the receipt before you approve. The donor part is charged up front at cost. Because it is bought for your drive, it is not refundable, even if the recovery is not successful. You can also buy the part yourself through a link we send you.
4. No data, no fee
You pay for the recovery only if we recover the data you need and you approve it after seeing the list of recovered files. If we cannot recover your data, you pay nothing for the recovery and we return your device free of charge. Donor parts you approved under section 3 are not refunded.
5. Cases we do not accept
To avoid charging you for cases with little chance of success, we do not accept: phones and tablets; devices already opened or worked on by another shop; SD cards that are physically damaged or not detected by a computer; USB drives that need chip-level work; deleted or formatted files on SSDs; and drives where new data or a new system was written over the lost files. If such a device reaches us, we return it free of charge.
6. Your recovered data
- We deliver your files through a secure download link or on an encrypted drive. You can buy a drive from us at the Amazon price, or have one shipped to our lab.
- We keep a working copy of your recovered data for 30 days after delivery so you can check it, and then delete it securely.
- We look at your files only as far as needed to recover and verify them. We do not share them with anyone.
7. Devices not collected
If we cannot reach you for 60 days after we send you the evaluation result or the recovered file list, we may securely erase and recycle the device, after at least two written reminders.
8. Your responsibilities
You confirm that you own the device or have the right to recover the data on it, and that the data was not obtained unlawfully. Pack the device as our packing guide shows. Keep a copy of anything important that is not on the failed device.
9. Limits of our responsibility
Recovery from failed media can never be guaranteed. Failed devices may deteriorate further during normal handling. Our total responsibility for any case is limited to the amount you paid us for that case. We are not responsible for indirect losses, such as lost profits or business interruption.
10. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. This does not take away any rights you have under the consumer protection laws of the place where you live.
11. Contact
Questions about these terms: info@datarecowery.com or (416) 661-1112.